Delivery and payment
Payment
You can only pay for the product online using a non-cash method. We accept MasterCard and VISA (all types). After completing the payment, you will receive a confirmation to your email address.
Delivery
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Pickup
From the warehouse at the address: E. Mindeli 9b -
Courier
Free of charge in Tbilisi. 1-2 business days -
Mail
Packages are shipped by Georgian post. Usually delivery takes 3-5 business days
Return / exchange of goods
1. Self-refund
Address for self-return: E. Mindeli 9b, Tbilisi
2. Return by courier service
You can return the product by sending it through the courier service. To do this, you need to contact us
3. Return by post
You can return the product by sending it by Georgian post within 14 days of purchase.
Postal address for return: E. Mindeli 9b, Tbilisi
An exchange / return is only possible if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged/removed/lost.
- Exchanges / returns can be made within 14 days of receiving the product (the day after receipt is considered the first day).
- Due to hygiene standards, exchanges / returns of socks, tights, underwear, swimsuits, bodysuits, accessories, hair clips, and earrings are not possible unless the sold item is defective!!
- The company will exchange / return a sold item only if it has an original defect.
- An original defect is considered to be any defect the sold item had before purchase and is not caused by the use of the product.
- For products purchased with a credit card, the amount will be refunded to the card within 2 to 10 business days to the same account from which the funds were deducted. The refund will be processed after the returned item is received at the service center and its resale condition (undamaged retail box, factory label intact and not damaged or removed/lost, and the item in perfect condition) is confirmed.
